You can track your shipment by using the tracking number you receive in your shipment notification email, logging into your account, or by the Shop App.

For US orders: Order Subtotals over $50 qualify for Free Standard Shipping* **

*Excludes oversize, overweight items and bulk orders. Orders with these items will receive a $10 shipping credit on ground delivery as part of our shipping promotion instead of Free Standard Shipping.  This will be noted in checkout.

**Free Standard Shipping is currently only available to the 48 US States, excluding Alaska and Hawaii.

If your order qualifies for Free Shipping, you must select the Free Shipping option during checkout; Selecting other shipping methods will incur additional charges. We determine the most efficient shipping carrier for orders qualifying for free shipping. Carriers that may be used include UPS Mail Innovations, UPS SurePost, and UPS Ground.

Items on promotion will use the discounted price to calculate towards the $50 order subtotal.

Shipping options are displayed at checkout.  Shipping rates and delivery times vary by shipping option. 

Pre-Orders: Please check the product page for the Estimated shipping window.

For US orders:

Free Shipping – Order will be delivered in approx 7-10 Business Days UPS Mail Innovations – Order will be delivered in approx 7-10 Business Days

UPS SurePost - Order will be delivered in approx 7-10 Business Days

UPS Ground – Order will be delivered in approx 3-5 Business Days

Actual delivery times may vary.

Currently Not Available 2nd Day Air – Order will be delivered in 2-3 Business days, depending on the time the order is placed and received to our warehouse. Excludes weekends.

We now Ship Internationally to select Countries.

Please allow approximately two business days for order processing.  Orders ship by DHL Express. Typical time frame is 5-7 business days for delivery.  You will receive an email once your order ships with tracking information.

To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows LOLSurprise.com to provide the best possible user experience to our international customers.

Please select the currency icon in the top right corner to see which countries we ship to and select accordingly. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and will appear as a separate line item at checkout if not already included in product prices.

Some countries require duties and taxes to be paid upon delivery and therefore cannot be calculated at checkout. It will be the customer’s responsibility to pay such fees as determined by local customs authorities.